Shipping policy

Free standard shipping on every order

Standard shipping is free on every order, with no minimum. At checkout, choose Economy for free shipping. We ship Economy orders by USPS Ground Advantage or UPS, our choice, and every Economy shipment includes tracking.

Only faster services, such as UPS 2nd Day Air and UPS Next Day Air, have a shipping charge. If you choose one, the price is shown at checkout before you pay.

Same-day shipping

Orders placed before 2 PM Eastern on a business day (Monday to Friday, except major U.S. holidays) are cut and shipped the same day. Orders placed after 2 PM, or on a weekend or holiday, ship the next business day.

Every key is cut to factory depth and spacing specifications and shipped from our shop in Ruckersville, Virginia, United States.

Delivery times

Delivery time depends on the shipping method and your location. Economy delivery time varies by distance and shipping zone. Most Economy orders arrive within 2–5 business days after they ship, but this isn't guaranteed. Faster paid services show their own estimates at checkout. Delivery dates are carrier estimates, not guarantees.

Where we ship

We ship within the United States only, including:

  • All 50 states and Washington, D.C.
  • Puerto Rico, the U.S. Virgin Islands, Guam, American Samoa, and the Northern Mariana Islands
  • APO/FPO/DPO military addresses (Armed Forces Americas, Europe, and Pacific)
  • The Federated States of Micronesia, the Marshall Islands, and Palau

We don't ship outside the United States right now.

USPS delivers to P.O. boxes, APO/FPO/DPO military addresses, and U.S. territories. UPS can't deliver to P.O. boxes, so we ship orders going to a P.O. box by USPS.

Tracking

When your order ships, we email you a confirmation with a tracking number. Tracking is included on every shipment, including free Economy shipping.

Address accuracy

Please check your shipping address at checkout. If you spot a mistake, contact us right away. We can fix it if the order hasn't shipped yet. We aren't responsible for orders delivered to an address that was entered wrong, but we'll help you work with the carrier.

Lost, late, or damaged packages

If your tracking hasn't updated in several days, if it shows delivered but you don't have it, or if your package arrives damaged, contact us with your order number. We'll work with the carrier to find it, and if the carrier confirms your package was lost or damaged, we'll replace your order at no charge.

Contact

KEYSALACARTE (The Lock Doctor LLC) 967 Fredericksburg Rd, Ruckersville, VA 22968-2108 Phone: (434) 996-2649 Email: terrybouch@gmail.com